How Support Works

Welcome to our comprehensive support system! This document will guide you on how to get the help you need efficiently through our support channels.

1. Live Chat Support

Our live chat is the primary channel for support. Here's how it works:

AI Support

• Availability: AI support is available 24/7.
• How to Use: Initiate a conversation with our AI in the live chat for instant answers and assistance.

Human Support

• Availability: Human agents are also available 24/7.
• How to Connect: Simply type one of the following commands in the live chat:
  • "Transfer me to an agent"
  • "Connect me with a human agent"
• Response Time: A human agent will be with you within minutes to assist with your issue.

2. Resolving Your Issues

You have several options to get your issues resolved:

Direct Resolution

• Most issues can be fixed directly through live chat by either AI or a human agent.

Submit a Ticket

• If your issue requires further investigation, you can ask in the live chat to "submit a ticket."
• The ticket will be created immediately, and our support team will follow up accordingly.

Schedule a Zoom Call

• For complex or detailed issues, you can request to "schedule a Zoom call with support" directly through live chat.
• Our team will help arrange a Zoom call at a convenient time for you.

3. Help Desk (Knowledge Base)

Our Help Desk is a self-service knowledge base that contains detailed articles and guides to resolve common issues. You can access it in two ways:

1. In the Live Chat Widget:
   • Next to the "Support" tab, click on the "Help Desk" option to browse articles and guides.
2. From Your Account:
   • Navigate to the left-hand menu in your account and select "Help Desk."

Summary of Support Features

For any assistance, start by using the live chat widget. We're here to help you anytime!