Support Documentation

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IF YOUR PLAN DOES NOT INCLUDE LIVE CHAT SUPPORT, THIS DOESN'T APPLY TO YOU AND YOU ONLY HAVE ACCESS TO EMAIL SUPPORT VIA: [email protected]

How Support Works

Welcome to our comprehensive support system. This guide will help you understand how to efficiently access the assistance you need through our various support channels.

Important Notice: From January 21, 2025, all support interactions—whether with AI, human agents, ticket submissions, or scheduling Zoom calls—must be initiated through our live chat system.

Live Chat Support

AI Support

Availability: AI support is available 24/7.
How to Use: Initiate a conversation in the live chat for instant assistance.

Human Support

Availability: Human agents are available 24/7.
How to Connect: Type one of the following in live chat:
- "Transfer me to an agent"
- "Connect me with a human agent"
Response Time: A human agent will assist you within minutes.

Resolving Your Issues

Direct Resolution

Most issues can be resolved directly through live chat by either AI or a human agent.

Submit a Ticket

For issues requiring further investigation, request to "submit a ticket" in live chat.
Tickets are created immediately, and our support team will follow up accordingly.

Schedule a Zoom Call

For complex issues, request to "schedule a Zoom call with support" through live chat.
Our team will arrange a call at a time convenient for you.

Help Desk (Knowledge Base)

Our Help Desk is a self-service knowledge base containing detailed articles and guides to resolve common issues.

Access Methods:

In the Live Chat Widget:
- Click on the "Help Desk" tab next to the "Support" tab.
From Your Account:
- Navigate to the left-hand menu and select "Help Desk".

Support Options Summary

Support Option	How to Access	Availability
AI Support	Live Chat	24/7
Human Agent	Request via Live Chat	24/7
Submit a Ticket	Request via Live Chat	24/7
Schedule a Zoom Call	Request via Live Chat	15-16hrs/day
Help Desk (Knowledge Base)	Live Chat Widget or Account Dashboard	Always Available