Support Documentation
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IF YOUR PLAN DOES NOT INCLUDE LIVE CHAT SUPPORT, THIS DOESN'T APPLY TO YOU AND YOU ONLY HAVE ACCESS TO EMAIL SUPPORT VIA: support@leadlegend.freshdesk.com

How Support Works

Welcome to our comprehensive support system. This guide will help you understand how to efficiently access the assistance you need through our various support channels.

Important Notice: From January 21, 2025, all support interactions—whether with AI, human agents, ticket submissions, or scheduling Zoom calls—must be initiated through our live chat system.

Live Chat Support

AI Support

  • Availability: AI support is available 24/7.
  • How to Use: Initiate a conversation in the live chat for instant assistance.

Human Support

  • Availability: Human agents are available 24/7.
  • How to Connect: Type one of the following in live chat:
    • "Transfer me to an agent"
    • "Connect me with a human agent"
  • Response Time: A human agent will assist you within minutes.

Resolving Your Issues

Direct Resolution

Most issues can be resolved directly through live chat by either AI or a human agent.

Submit a Ticket

  • For issues requiring further investigation, request to "submit a ticket" in live chat.
  • Tickets are created immediately, and our support team will follow up accordingly.

Schedule a Zoom Call

  • For complex issues, request to "schedule a Zoom call with support" through live chat.
  • Our team will arrange a call at a time convenient for you.

Help Desk (Knowledge Base)

Our Help Desk is a self-service knowledge base containing detailed articles and guides to resolve common issues.

Access Methods:

  1. In the Live Chat Widget:
    • Click on the "Help Desk" tab next to the "Support" tab.
  2. From Your Account:
    • Navigate to the left-hand menu and select "Help Desk".

Support Options Summary

Support Option How to Access Availability
AI Support Live Chat 24/7
Human Agent Request via Live Chat 24/7
Submit a Ticket Request via Live Chat 24/7
Schedule a Zoom Call Request via Live Chat 15-16hrs/day
Help Desk (Knowledge Base) Live Chat Widget or Account Dashboard Always Available

For any assistance, please start by using the live chat widget. Our team is ready to help you anytime.

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